Severn Trent Water win

Severn Trent Water, a FTSE 100 company and one of the UK’s largest utility businesses, have appointed Big Picture Interactive (BPI) to develop a digital strategy that will provide a foundation for their customer focused online activities over the next three years.

Severn Trent Water’s main objective was to ensure that their online activity was in parallel with their key business imperatives and that their customers were placed at the centre of all communications from email to social media.

Being one of six key agencies asked to pitch, bpi. impressed the panel with their user centred design approach (UCD) and understanding of the challenges faced by the business which has in the region of 75,000 customers.

The project is to be completed by 1st November 2012.

Severn Trent Plc is a leading FTSE 100 company. Is focus is on the provision, removal and treatment of water in the UK and internationally. Severn Trent Water Services are one of the world’s leading suppliers of water and waste water treatment solutions providing high quality water and sewerage services to over 3.7 million households and businesses in the Midlands and mid Wales.

bpi. was founded in 1995 and is one of the Midlands’ leading digital agencies specialising in User Centred Design (UCD) and User Experience (UX). Clients include E.ON, Zurich Insurance, Wesleyan Assurance, Direct Gov, Silver Cross, Harper Collins, Hachette UK.