wesleyan assurance society

My Wesleyan

Brief

Wesleyan Assurance Society wanted an easy and intuitive way for customers to get in touch, review their policies and amend details online.

Solution

Being firm believers in UX (User Experience) centric design, we ran workshops to determine what could contribute to the best customer experience and followed that with walkthroughs & steering committee reviews by both the client and independent assessors.

Using web services to liaise with the third party company managing the data, we created a secure environment for customers to contact their own financial consultant and manage their policies. Constantly under review and scrutiny, the project has now been rolled out to customers with very positive feedback.